Cancellation & Refund Policy

1. Advance Payment Terms

All advance amounts paid at the time of booking are strictly non-refundable, regardless of the reason for cancellation.
This non-refundable condition applies to all packages, offers, and customised itineraries unless specifically mentioned otherwise in writing.
Failure to proceed with the trip for personal, medical, logistical, or any other reasons will result in automatic forfeiture of the advance amount.

2. Rescheduling Policy

Guests may request a rescheduling only in genuine emergency situations, and such requests must be supported by valid and verifiable documentation.

All rescheduling requests must be submitted a minimum of 7 days prior to the trip start date.
Only one rescheduling request per booking will be permitted under this policy.
Rescheduling remains subject to:
Availability of service partners (accommodation/transport/activity providers).
Seasonal demand and operational feasibility.
Additional charges may apply for date changes, tariff differences, or availability-related adjustments.
Failure to comply with the above conditions will result in the advance amount being forfeited.

3. Third-Party Vendor Policies

Certain components of your trip may be governed by the cancellation, refund, and rescheduling policies of third-party vendors (e.g., hotels, resorts, cab operators, activity providers, travel partners).
Wayanad Trip Planner LLP shall not be held responsible for:
Delays in refund processing by third parties.
Unfavourable decisions taken by third-party service providers.
Any refund amount receivable from third parties will be processed to the guest only upon receipt by Wayanad Trip Planner LLP.

4. Weather, Safety & Government-Related Cancellations

Activities may be cancelled, modified, or temporarily suspended due to:
Adverse weather conditions
Government restrictions
Safety alerts
Overcrowding or capacity control by authorities
Wayanad Trip Planner LLP will make reasonable efforts to arrange alternate activities; however:
No refund or compensation shall be payable for cancellations arising from weather or government actions.
In the rare event that Wayanad Trip Planner LLP cancels the entire trip for operational or safety reasons, guests will receive a full refund within 7 business days.

5. Sightseeing & Activity Limitations

Some attractions operate with fixed schedules, restricted timings, or weekly holidays (e.g., Edakkal Caves remain closed on Mondays).
Ecotourism, wildlife, or adventure activities may be suspended during periods of heavy rainfall, landslides, or unsafe travel conditions.
Guests may modify sightseeing plans in consultation with their assigned driver or trip coordinator, depending on local feasibility and real-time conditions.
Entry fees, queue delays, and ticket unavailability at high-demand attractions are beyond the control of Wayanad Trip Planner LLP.

6. Non-Refundable Conditions

The advance amount for all trip packages is non-refundable under all circumstances, except when Wayanad Trip Planner LLP initiates a cancellation.
Unutilised services, missed sightseeing, or guest-initiated itinerary changes are not eligible for refunds.